1. Introduction
Welcome to STOKLIVE ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share your information when you use our services, including our website, Facebook integration, and live shopping features.
2. Information We Collect
We collect the following types of information:
Information you provide directly:
- Name and email address (during registration or Facebook Login)
- Phone number (if provided)
- Shipping and billing addresses
- Order and payment information
Information from Facebook:
- Facebook User ID
- Public profile information (name, profile picture)
- Email address (as permitted by your Facebook privacy settings)
- Comments made on our Facebook Page during live streams
Information collected automatically:
- Device and browser information
- IP address and general location
- Usage data and interaction with our services
3. How We Use Your Information
We use your information for the following purposes:
- Account Management: To create and manage your account, authenticate your identity, and provide customer support.
- Order Fulfillment: To process purchases, manage your shopping cart, ship products, and handle returns or exchanges.
- Live Shopping: To process cart commands from Facebook live stream comments (e.g., "cart #15") and link them to your account.
- Communication: To send you order confirmations, shipping updates, and account notifications via email or Facebook Messenger.
- Improvement: To analyze usage patterns and improve our services, website, and user experience.
4. Facebook Integration
Our service integrates with Facebook in the following ways:
- Facebook Login: We use Facebook Login to allow you to authenticate with your Facebook account. We only request the minimum permissions needed (public profile and email).
- Page Webhooks: We receive notifications about comments posted on our Facebook Page. This allows us to process shopping commands during live streams.
- Messenger: We may send you messages through Facebook Messenger to provide login links, order updates, or customer support.
You can revoke our access to your Facebook data at any time by removing our app from your Facebook App Settings.
5. Data Sharing
We do not sell, rent, or trade your personal information. We may share your data only with:
- Service Providers: Payment processors, shipping carriers, and hosting providers that help us operate our business.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
8. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal data
- Withdraw consent for data processing
- Request a copy of your data in a portable format
- Object to or restrict certain data processing activities
9. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Business: STOKLIVE
- Facebook Page: STOKLIVE
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