1. Acceptance of Terms
By accessing or using the services provided by STOKLIVE ("we," "our," or "us"), including our website, Facebook Page, live shopping features, and any related applications, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
STOKLIVE provides an online wholesale shopping platform with the following features:
- Live Shopping: Real-time product showcasing through Facebook Live streams where users can add items to their cart by commenting on the stream.
- Online Store: Browse and purchase wholesale products through our website.
- Facebook Integration: Login via Facebook, cart management through live stream comments, and order notifications via Messenger.
3. Account Registration
- You may create an account using email/password or Facebook Login.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must provide accurate and complete information during registration.
- You must be at least 18 years old to create an account and make purchases.
- We reserve the right to suspend or terminate accounts that violate these terms.
4. Live Stream Shopping
Our live stream shopping feature allows you to add products to your cart by commenting on our Facebook Live streams. By using this feature, you agree that:
- Comments containing cart commands (e.g., "cart #15") will be processed as shopping actions.
- You must authenticate your Facebook account with our platform before items can be added to your cart.
- Product availability and pricing shown during live streams are subject to change.
- Adding an item to your cart does not guarantee purchase — items are subject to stock availability.
5. Orders and Payments
- All prices are displayed in the applicable currency and may be subject to taxes and shipping fees.
- We reserve the right to refuse or cancel any order for any reason, including product unavailability or pricing errors.
- Payment must be completed through our accepted payment methods at time of checkout.
- Order confirmation does not constitute acceptance — acceptance occurs when the item is shipped.
6. Shipping and Returns
- Shipping times and costs vary based on destination and shipping method selected.
- We are not responsible for delays caused by shipping carriers or customs.
- Returns and exchanges are subject to our return policy. Items must be returned in their original condition.
- Refunds will be processed using the original payment method within a reasonable timeframe.
7. User Conduct
When using our services, you agree not to:
- Use our services for any unlawful purpose or in violation of any applicable laws.
- Post abusive, offensive, or inappropriate content on our Facebook Page or live streams.
- Attempt to manipulate the cart system, exploit bugs, or use automated scripts.
- Impersonate another person or misrepresent your identity.
- Interfere with or disrupt the operation of our services.
8. Intellectual Property
All content on our website and Facebook Page, including but not limited to text, graphics, logos, images, and software, is the property of STOKLIVE and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.
9. Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure. Product images and descriptions are provided for informational purposes and may vary from actual products.
10. Limitation of Liability
To the maximum extent permitted by law, STOKLIVE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or business opportunities.
11. Third-Party Services
Our services integrate with third-party platforms including Facebook (Meta). Your use of these platforms is governed by their respective terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.
12. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
13. Termination
We may terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users or our business.
14. Governing Law
These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be resolved through good-faith negotiation or, if necessary, through the appropriate legal channels.
15. Contact Us
If you have questions about these Terms of Service, please contact us:
- Business: STOKLIVE
- Facebook Page: STOKLIVE
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